Make it Easy For Your Patients to Pay.

Your patients want convenient payment options. With Patientco, you can accept and process all of these payments on one platform, even across multiple HIS or PM systems.

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  • Every payment type & source:
    Cash, Check, Credit, Debit,
    HSA, FSA – Pre-Service, Point-of-Service, Post-Service

  • Flexible payment options:
    Self-Service Payment Plans, Mobile Payments, Prompt-Pay Discounts, Consumer-Friendly Payment Tools

  • Enterprise-wide payments:
    All Hospitals, Physician Practices, Ambulatory, Urgent Care,
    HME/DME

Offer a Superior Patient Financial Experience.

With Patientco, patients can manage and pay for their entire episode of care in one place.
  • PatientWallet℠
    patient tested for ease-of-use:
    Real patients fully tested PatientWallet℠ to ensure the simplest payment experience in healthcare.
  • Interactive Voice Response (IVR)
    automated phone payments:
    Patients can easily make payments, review up-to-date account balances, and transaction history.
  • SMART Communications
    email and SMS notifications:
    Patients can receive notifications, reminders, and receipts wherever they are.

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Eliminate the Pain of Reconciliation.

Payments come from so many sources that managing them can be a major pain. Patientco automatically consolidates and reconciles every patient payment into a single daily report and deposit so you don’t have to!
  • Automated Daily Reconciliation
    Consolidate all payment sources into one daily report so your bank account and billing system are always in sync.
  • Single Daily Bank Deposit
    Get a single daily bank deposit consisting of all payment sources, no matter where they come from.
  • Auto-post to Patient Accounts
    Easily post all payments from all sources to the correct patient accounts with the click of a button.

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Understand When, Where, and How Much Your Patients Pay.

No matter how many payments or locations, keep a pulse on your patient revenue. With Patientco, you know exactly what is working and what needs to improve.
  • Transactions Report:
    See clearly how many payments are processed every day.
  • Daily Work Queue:
    Prioritize what needs to be done to accelerate payments.
  • Performance Report:
    Get comprehensive insights for actionable decision making.

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Send Patient Bills that Make a Statement.

Let’s be honest, most healthcare bills are confusing and don’t start your patients’ payment experience off on the right foot. Patientco statements and eBills are designed to increase understanding and encourage payment.
  • Clear Design:
    Eliminate patient confusion by clearly identifying how much they owe, what the charges are for, and options for payment.
  • Consistent Branding:
    Identify your brand on every bill so patients recognize where the bill is from and easily connect the charges to their episode of care.
  • Proven Results:
    Send your patients a bill that is proven to provide a superior billing experience and drive more payments.

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Get Friendly Support That’s Actually Helpful.

We get it, the patient payment process is hard. We’re here to help. Every Patientco provider has dedicated Customer Support and Client Success Teams who are responsible for helping make your process simple and efficient.
  • Dedicated Customer Support:
    Call us at 888-747-2455 anytime between 9AM-6PM, or send us an email at support@patientco.com and a member of our team will be happy to help.
  • Monthly Check-Ins:
    We proactively reach out to make sure your needs are met.
  • 94% Customer Satisfaction (July 2017):
    We constantly measure how happy our customers are so that we can provide the best customer experience.

Marilyn Vallecillo, Client Advocate