How Rewarding is Patient Loyalty?
What is patient loyalty worth? You probably know it’s valuable, but what if you could tie it to a dollar amount? Consumer-focused industries often examine Customer Lifetime Value, but this concept understandably makes healthcare leaders uncomfortable or may strike some as insensitive. It shouldn’t be insensitive though! In this revenue cycle webinar, we’ll discuss how embracing this concept can actually empower your Health System to improve the patient experience.