Modern Patient Payment Challenges Require A Modern Solution.
Happy patients.
More payments.
Meet consumer expectations and grow self-service payments while making healthcare more affordable.
Engaged staff.
Better results.
Intuitive technology enables staff to drive POS performance, increasing staff-assisted payments.
Enterprise connectivity.
Proven impact.
Safely reduce administrative complexities and gain system-wide visibility of patient payments with a multi-HIS integration.
Happy Patients. More Payments.™
Your patients expect a modern billing and payment experience from their preferred Health System. An improved financial experience creates more payments today and increased loyalty tomorrow.
Improve the patient experience. Grow self-service patient payments.
Patients rave about our payment tools, with 94% (or higher) providing a ‘thumbs up’ when asked to review their online bill payment experience. Purpose-built tools yield more payments, too – Patientco clients see self-service payments grow by as much as 200%.
Offer an intuitive patient billing and payment experience.
Deliver tailored communication and modern self-service patient payment options with an intuitive user experience. Your patients will thank you (and pay you more!)
Patientco drives patient engagement with:
- Easy-to-understand eBills and print statements
- Clear SMS text and email notifications
- Communications that consider user preferences
- eBills with SMARTSuppress™ paper suppression
Patientco grows self-service patient payments with:
- Intuitive online bill pay
- Automated pay-by-phone system
- Convenient stored payment methods
- Self-service payment plans
- Low or no cost credit offers*
* Must meet minimum Health System requirements
Meet patients' financial needs. Address your Health System's business objectives.
With Patientco SmartFinance, Health Systems can ensure there is a flexible financing option for every patient. Health Systems select the payment options best suited to their business objectives and their patients’ financial needs. Patients can self-enroll and get approval within seconds from their preferred device.
Engaged Staff. Better Results.
Give your managers and staff the tools to influence and improve point-of-service (“POS”) patient payments.
Engage patients digitally. Accelerate patient payments.
Digital-First Billing facilitates email and text communication first with flexible payment options included, without mailing a paper statement. Patients are engaged through the digital channels they prefer and they receive eBills six days faster than they would via mail. The result is a better patient financial experience and faster payments for Health Systems.
Capture more patient payments at the point of service.
Patientco clients collect more point-of-service payments, some by as much as 30%.
Leverage easy-to-use technology designed for healthcare revenue cycle leaders.
Patientco’s software integrates with your systems to provide up-to-date patient balances from across all Health System care settings while user-friendly terminals quickly process secure credit card payments.
For your staff, Patientco delivers:
- Outstanding patient balance prompts
- Compound payment workflows
- Payment plan enrollment and automation
- Real-time POS collection dashboards
- End-of-shift reconciliation tools
- Cloud-based EMV terminals with vP2PE
- Holistic patient payment reporting
- Friendly US-based support
Enterprise Connectivity. Proven Impact.
A modern patient financial experience spans the enterprise from ambulatory to acute and pre-service to post-adjudication. At scale, this unified, modern experience also predictably generates more payment dollars with less administrative burden.
Deliver more patient payments for your Health System.
Patientco clients often see a 15-25% increase in patient payments.
A multi-facility Health System with +100 owned physician practices realized:
- 32% increase in patient payments
- $12.7MM annualized increase
- 78% self-service payments
Take control of your patient accounts receivable.
Leverage technology designed to increase patient payments while reducing the administrative burden of managing patient payments.
For Health Systems, Patientco Delivers:
- HIS integration – Epic, Cerner, and Meditech
- PCI Level 1 service provider with vP2PE
- Cloud-based, encrypted hardware and software
- Automated posting and balance updates
- Guaranteed reconciliation
- Holistic patient payment reporting
- Simplified vendor landscape
- System-wide billing and communications