Resources

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Be on the lookout for monthly updates on the latest innovations in patient payments.

Quantifying a Superior Patient Financial Experience

We identified four key metrics that enable Health Systems to quantify the patient financial experience. This makes it easier to identify opportunities for improvement and track which factors impact patient experience the most.

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Smart Technology and Patientco

White Paper: Improving the Patient Financial Experience Through Smart Technology

Smart Technology can be used to automate incremental, yet material improvements in the patient financial experience. This innovation can accelerate payments, reduce costs, and increase patient satisfaction.

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patient-billing

White Paper: Healthcare is #1 for All the Wrong Reasons: Strategies to Reduce Reliance on Collection Agencies & Improve Patient Experience

Leading Health Systems will leverage smart technology, segmented communication, and tailored financial offers to help address the healthcare affordability crisis.

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White Paper: What You Should Know About Patient Financing (But Probably Don’t)

Patient financing is not one-size-fits all, and many healthcare leaders believe financing products require compromise. What if that belief was false? How can patient financing be used to both serve patients and boost payments? Revenue cycle leaders can leverage smart technology to offer tailored financing options to the right patients, at the right time, shifting patient liability from a seemingly unmovable obstacle to an economic growth engine.

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White Paper: The $3-Million Question: Is Paperless Billing Suppressing Your Patient Payments?

Paperless billing seems like a home run for the healthcare industry. It improves patient satisfaction, meets consumer demands, and reduces printing and postage expenses. However, there’s a problem that arises: What if it causes missed payments? One health system answered the question (and brought in an additional $3MM in patient payments over the course of one year).

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White Paper: How Rewarding is Patient Loyalty? Customer Lifetime Value in Healthcare

Consumer-focused industries commonly examine Customer Lifetime Value, but this practice can make healthcare leaders uncomfortable. Nevertheless, understanding the true value of a loyal patient can dramatically change how a health system views its financial decisions.

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White Paper: Using Payment Plans to Accelerate Patient Revenue

Healthcare is unaffordable for many Americans. Revenue cycle leaders often assume that offering more flexible payment options will make patients less likely to pay-in-full, putting tight operating margins in jeopardy. Fortunately, new Patientco research proves this assumption false.

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White Paper: How Leading Health Systems Improve Patient Payments

As patient out-of-pocket expenses continue to rise, leading Health Systems will optimize for patient payments using different metrics. They will focus on improving net collections to maximize cash today while delivering a superior payment experience that increases patient satisfaction—driving additional visits and referral volume tomorrow.

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