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Reports

Ensure your Health System’s patient financial strategy is aligned with your patients’ expectations and industry best practices.

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Be on the lookout for monthly updates on the latest innovations in patient payments.

Patient & Provider Survey Reports

2020 State of the Patient Financial Experience

Understand how the pandemic, affordability concerns, the lack of price transparency, and the industry’s current approach to healthcare billing affects patients and health systems.

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Perspectives on Today's Patient Financial Experience

We identified key differences in how patients and providers perceive the patient financial experience, and we compiled our findings in this comprehensive report.

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The Rules of Engagement: Perspectives from Patients & Providers

Learn the new rules of engagement for both patients & providers. Download this report to stay up-to-date on the patient communication trends to watch.

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Research Based Recommendations

Revenue Cycle Recommendations to Transform the Patient Financial Experience

This guide, which is full of actionable insights from Patientco's 2020 State of the Patient Financial Experience report, outlines key recommendations for revenue cycle leaders.

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Executive Brief: 2020 State of the Patient Financial Experience

Based on survey insights and virtual panel discussions with our health system clients, this brief reveals how top healthcare leaders have adapted their revenue cycle strategies amidst a global pandemic.

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