2020 Trends & Impacts 
to Patient Expectations

This April, as the coronavirus pandemic began to impact the healthcare industry, Patientco ran its annual survey of more than 2,000 patients and 50 providers. Our goal was to understand the impact of the pandemic, affordability concerns, the lack of price transparency and the industry’s current approach to healthcare billing affects both patients and health systems.  

Download our 2020 report to view insights, such as:

The impact of coronavirus on patients’ budgets & RCM team operations

The affordability concern that causes 1 in 4 patients to get sicker

Patientco | 2020

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Why 4 in 5 patients are confused or frustrated when paying for healthcare

The #1 technology cited on providers’ implementation roadmaps & more