Product Suite
Better technology puts people first, from staff to patients. That’s how Patientco’s products are designed. Modern payment tools backed by robust infrastructure give patients a better way to pay and manage their healthcare expenses while reducing the administrative burden on staff. We're rethinking the patient payment experience to improve Health System Operations.
Better technology puts people first, from staff to patients. That’s how Patientco’s products are designed. Modern payment tools backed by robust infrastructure give patients a better way to pay and manage their healthcare expenses while reducing the administrative burden on staff. We're rethinking the patient payment experience to improve Health System Operations.
Communications
Communications
To optimize and tailor messages for each patient, Patientco’s SmartCommunications™ platform leverages user preferences and behavioral data to enable Health Systems to communicate with patients via their preferred channels. This ensures a personalized financial experience, accelerating patient payments for the Health System.
eBills
eBills
Bills with SmartSuppress™ empower Health Systems to provide patients with a paperless billing option without risking payment rates due to deliverability issues. By monitoring patient engagement with eBills, SmartSuppress™ automatically triggers a paper statement if needed to drive payments. SmartSuppress™ is supported within our SmartCommunications™ platform.
SMS Messaging
SMS Messaging
Also a part of the SmartCommunications™ platform, SmartText™ enables Health Systems to deliver patient-friendly billing updates and payment reminders to patients’ iOS and Android devices. By providing personalized communications that patients receive via their smartphone, Health Systems build loyalty and trust with patients while accelerating payments.
Digital-First Billing
Digital-First Billing
With Patientco Digital-First Billing, Health Systems can engage with patients via email or text first, without mailing a paper statement while providing tailored, affordable payment options. Not only is this more secure, patients receive their eBill six days faster than by mail, so Health Systems receive payments faster while providing a better financial experience for patients.
Paper Statements
Paper Statements
Designed to improve the patient financial experience, Patientco’s Paper Statements provide a consolidated, easy-to-understand overview of each patient’s account balance. Health Systems can also offer tailored, self-service payment and financing options within the statement. As a result, Health Systems increase patient payments with less administrative burden on staff for more efficient revenue cycle management.
Live Chat
Live Chat
Quickly and easily address patient inquiries with our AI-powered live chat feature. Live chat gives patients a convenient way to get their questions answered in real time, so they can move forward with scheduling, payment and more without having to call the customer service team or wait for an email response.
Online Bill Pay
Online Bill Pay
For online bill pay, we offer PatientWallet®, a secure, mobile-friendly payment and communication portal. PatientWallet® gives patients a modern solution to track, manage and pay their healthcare expenses and set up payment and communication preferences. Patient satisfaction is improved, which creates loyalty and drives return visits for your Health System, transforming revenue cycle management into an economic growth engine.
Payment Plans
Payment Plans
With SmartDraft™ Payment Plans available through the PatientWallet®, patients can break up higher account balances into automatic monthly installments to afford their care. This creates a superior patient financial experience that builds patient loyalty while increasing self-service payments for Health Systems.
Patient Financing
Patient Financing
Patientco SmartFinance™ allows Health Systems to provide tailored, flexible financing options for every patient via the PatientWallet®. Patients can sign up and get approval within seconds from any internet-connected device while Health Systems see increased enrollment without compromise to their specific business objectives.
Automated Pay-By-Phone
Automated Pay-By-Phone
Patientco’s SmartIVR™ pay-by-phone system is available 24 hours a day, seven days a week. SmartIVR™ gives Health Systems more control over their self-service strategy with greater flexibility to easily automate complex patient interactions.
Digital Mailroom
Digital Mailroom
Patientco’s lockbox solution, Digital Mailroom™ enables Health Systems to automate the processing of mailed checks, correspondence and return mail, including: receiving, scanning, depositing, posting and managing exceptions. Redundant workflows are eliminated, resulting in improved efficiency and accelerated collections with fewer errors.
Staff-Assisted Payments
Staff-Assisted Payments
For staff-facing payments, Patientco offers iCash™, a cloud-based payment interface for processing co-pays, co-insurance and deductibles from any internet-connected device. iCash™ offers system-wide account visibility, making it easier to view outstanding balances and payment history. The solution also supports multiple payment workflows, helping staff provide a superior payment experience.
Staff Payment Management
Staff Payment Management
A dynamic work queue for business office staff, Patientco’s Launchpad™ prioritizes and tracks high-value accounts and urgent issues like patient messages, held payment plans, address changes and more. With Launchpad’s™ gamification features, Health Systems can incentivize staff to tackle tasks based on financial impact for a successful revenue cycle management strategy.
Automated Posting & Reconciliation
Automated Posting & Reconciliation
Patientco provides Health Systems with automated patient payment posting and one fully reconciled deposit per bank account, per day, including all payment forms and transaction types. This allows Health Systems to streamline revenue cycle management and increase operational efficiencies while reducing the administrative burden on staff.
Security & Compliance
Security & Compliance
With a layered defense strategy that combines validated Point-to-Point Encryption, EMV chip card authentication, data tokenization and 24/7 security monitoring, Patientco protects sensitive patient information with the highest degree of security. This minimizes the risk of unauthorized access to the Health System’s network and reduces scope in compliance audits.
Analytics Platform
Analytics Platform
Patientco’s Analytics Platform allows us to analyze millions of billing interactions to better understand patients and influence patient payment behavior. Through ongoing experiments, our Analytics Platform creates new insights based on data to personalize engagement and improve the patient payment experience on behalf of our Health System clients.
Reporting & Insights
Reporting & Insights
Patientco’s Reporting & Insights functionality delivers on-demand, closed-loop feedback on the entire patient billing and payment experience, including patient payment behavior and staff activities. As a result, Health Systems have greater system-wide performance visibility to easily identify opportunities for improvement.
Staff Gamification
Staff Gamification
Patientco’s Virtual Leaderboard™ offers high-level, real-time collection metrics for Health System business office teams, actively prioritizing and tracking individual staff achievements against actionable goals. Virtual Leaderboard™ engages and motivates staff through gamification to improve revenue cycle management performance and deliver a superior patient financial experience.
Digital Estimate Engagement
Digital Estimate Engagement
Inspire trust with patients and tackle price transparency by communicating expected costs upfront with our digital estimate engagement feature. Our digital estimate feature engages patients how they prefer using empathetic, easy-to-understand language and provides affordable, self-service payment options that empower patients to easily pay on their own before receiving care.
AutoPilot
AutoPilot
Promote greater price transparency and support compassionate financial conversations upfront with Autopilot, Patientco’s card-on-file feature. With Autopilot, patients know what they will owe and agree to pay up to a certain dollar amount or sign up for a payment plan using a specified payment method. Patients are notified once the claim is processed by their health insurer and before their card is charged.