• Provider: Meadows Regional Medical Center
  • Type: Community Hospital
  • Size: 70+ beds
  • Region: Vidalia, GA and surrounding areas
  • HIS: Meditech

The Challenge

Studies show that 81 percent of patient self-pay revenue is never collected. Meadows Regional Medical Center felt this pain acutely, spending money on external billing services and third-party vendors to collect patient payments. The organization needed to decrease expenditures, increase collections and simplify their billing process enough to bring it all in-house, while creating a flexible, friendly bill-pay experience for their patients.

The Solution

The hospital selected Patientco’s cloud-based patient revenue cycle platform as its enterprise-wide patient payment solution, enabling Meadows to increase patient payments, streamline operations and improve the consumer billing and payment experience.

The Results

Patientco’s suite of patient payment automation tools enabled Meadows to increase collections by 11 percent and bring patient payments in-house for an annual savings of $100,000. Additionally, automated payment plans through Patientco reach 100 percent compliance, representing nearly $650,000 in revenue. As a result, Meadows was able to reallocate one to two FTEs per week to proactive patient outreach, empowering staff to spend more time improving patient financial engagement.