• Provider: Capital Region Medical Center
  • Type: Community Hospital and Health System
  • Size: 114 beds
  • Region: Jefferson City, MO

The Challenge

Capital Region Medical Center had long outsourced much of its patient billing to an Extended Business Office (EBO). But as the percentage of patient payments at the medical center began to steadily increase, outsourcing became a costly option. Additionally, the manual process associated with the outsourced workflow consumed too much valuable staff time.

The Solution

Capital Region Medical Center selected Patientco’s cloud-based patient revenue cycle platform to bring a majority of its patient payment processes back in-house to improve financial performance.

The Results

Patientco’s patient revenue cycle platform enabled Capital Region Medical Center to enhance staff efficiency, as well as to achieve improvements to point-of-service and online payments, leading to an overall increase in cash revenue of 17 percent in the first year.

Capital Region Medical Center