We are proud to announce that Patientco has joined the Epic App Orchard Marketplace with two Epic payment integrations! Patientco Patient Payments supports self-service payments via MyChart. Patientco Encrypted Device Integration allows staff to collect payments without leaving the Epic workflow.

Epic Payment Integrations that Power Better Experiences

Patientco Patient Payments works in sync with Epic’s MyChart. This enables patients to pay their healthcare bills how they prefer, including via all major credit and debit cards, as well as automated payment plans within the portal. Patients never have to leave MyChart or maintain a separate set of login credentials to complete a payment. As a result, patients enjoy a secure, seamless billing and payment experience.

For Health System staff, Patientco Encrypted Device Integration supports all pre-service, point-of-service and business office payments needs. The solution integrates Patientco’s user-friendly, cloud-based EMV terminals with Epic. This enables staff to quickly process secure payments across any Epic module or patient touch point. Furthermore, Patientco is a Payment Facilitator (PayFac). This dramatically simplifies merchant onboarding, processing and ongoing device maintenance for health systems deploying encrypted devices across hundreds of locations.

Patientco’s integration with Epic has helped our staff assist patients more efficiently, both in-person and via phone by eliminating the need to switch between multiple tools and workflows,” said Andrea Mejia, Executive Director of Patient Financial Care at Piedmont Healthcare. “In fact, this has resulted in reduced patient call handle times, improving the patient financial experience while boosting staff productivity.”


Why Epic Payment Integrations Matter

Both Epic payment integrations support automated, real-time posting with a single daily deposit and guaranteed reconciliation. Additionally, since Patientco’s solutions are PCI Level 1-compliant and the patient’s data does not pass through the health system’s Epic servers, PCI scope is reduced for the client. Patientco provides health systems with closed-loop, data-driven feedback on the entire billing and payment experience.

“Directly integrating Patientco’s easy-to-use payment tools with health systems’ existing technology lays the foundation for a better experience that all stakeholders within the organization can appreciate,” said Sean Joyce, Chief Technology Officer at Patientco.“Our solutions available through the App Orchard empower our customers with intuitive, self-service payment options for patients. Meanwhile, a single payment integration for staff eliminates the need to switch between multiple screens to accept payments and assist patients. It truly is a winning experience for everyone.”

Be sure to check out the full announcement on HIT Consultant!