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Price Transparency and Surprise Billing Rules Delayed

By John W. Mitchell

Both hospitals and employers received a reprieve from a quickly approaching deadline that will “eventually r...

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Patients Want Clarity About their Health Plan Coverage

By John W. Mitchell

As a hospital administrator, parent, and patient, I've learned that a traditional explanation of benefits (EOB...

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How to Avoid Bad Publicity from a Medical Bill

By John W. Mitchell

Sometimes health systems get caught in the middle between a patient and their insurance company. Usually, it's...

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Affordability Cited in Ranking of Global Healthcare Systems

By John W. Mitchell

The Commonwealth Fund has ranked the U.S. healthcare system last out of 11 developed countries, despite spendi...

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Hospital Business Office Silos Damage the Patient Experience

By John W. Mitchell

As a hospital and health system marketing director, I learned early on to make a return-on-investment business...

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Brand Reputation and the Patient Experience

By John W. Mitchell

Before becoming a hospital CEO, I started as a public relations and marketing manager in a flagship hospital m...

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Patient Financial Literacy: A New Metric to Focus On

By John W. Mitchell

The best time I ever had as a hospital CEO was when I worked for a board at a 90-bed regional hospital. They b...

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A Business Office Overhaul: Post-Pandemic Pressures Say the Time is Right

By John W. Mitchell

A perfect storm of post-pandemic factors has hospital CFOs re-considering their long-standing workforce config...

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Medical Debt: A Problem We Can’t Afford to Ignore

By John W. Mitchell

A just-released survey by LendingTree reveals that 60% of Americans have had medical debt. Of those surveyed,...

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