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2021 State of the Patient Financial Experience Report

Findings from over 3,000 patients and nearly 50 healthcare providers reveal what it will take to get patients re-engaged and back in for care as well as the top trends in healthcare finance this year.

We’re an Award Winning Platform.

Recognition from other organizations in the healthcare industry showcases the value Patientco provides for our health system clients and their patients. We are proud to offer technology that empowers health systems to deliver better financial care for patients.

*Patientco has been reviewed by KLAS and data is available in the Patient Financial Experience Report.

Why PatientCo?

We transform data from millions of patient transactions into improved financial outcomes for Health Systems, identifying ways to more effectively influence patient engagement and patient payment rates.

Purposeful Technology.
Better Experience.

Easy-to-use enterprise technology provides an intuitive payment experience for everyone, from staff to patients.

Happy Patients.
More Payments.

A superior patient financial experience predictably yields more dollars. Our clients see meaningful results.

Always Testing.
Always Improving.

We analyze millions of interactions to optimize the patient experience, resulting in more payments today and more loyal patients tomorrow.

A Smarter Approach to Patient Payment Challenges.

Patientco SMART™ products leverage user preferences, behavioral data and Health System-specific business rules to ensure effective communication and a better payment experience for more future visits and loyal patients.

We Use Data Differently.

Patientco’s integrated communication and payments tools, along with our machine learning capabilities allow us to analyze millions of billing interactions to better understand patients.

Through ongoing experiments, we create insights to personalize engagement and improve the patient payment experience. This drives continued product innovation for our Health System clients, no upgrade necessary.

What Our Clients Are Saying

“We have vendors and we have partners. Patientco has proven to be a great partner for our health system. Their willingness to listen and their ability to execute on our business objectives really sets them apart.”

— Director of Patient Financial Services, Roper St. Francis Hospital

“Patientco provides a meaningful and efficient financial experience for our patients.”

— VP Revenue Cycle, Hackensack Meridian

“We’ve seen such great financial results through our partnership with Patientco. The way their payment features exchange data natively with our HIS makes our workflow that much more efficient.”

— VP Revenue Cycle, Cone Health

“With Patientco, we are able to gain enterprise-level reporting and visibility into all payments to ensure a simplified payment experience for our patients.”

— VP Revenue Cycle, Baptist Memorial Health Care

What Our Patients Are Saying

“Probably the easiest payment I’ve ever made online, it’s about time someone simplified medical billing.”


See what Patientco can do for your Health System.